ALL SALES ARE FINAL

Luna By Body Shaping does not accept exchanges, returns or refunds of any kind of any items offer for sale in our store.

Please see below the list of states where this policy applies:

• Alabama.

• Alaska.

• Arizona.

• Arkansas.

• California.

• Carolina del Norte.

• Carolina del Sur.

• Colorado.

• Connecticut.

• Dakota del Norte.

• Dakota del Sur.

• Delaware.

• Florida.

• Georgia.

• Hawái.

• Idaho.

• Illinois.

• Indiana.

• Iowa.

• Kansas.

• Kentucky.

• Luisiana.

• Maine.

• Maryland.

• Massachusetts.

• Michigan.

• Minnesota.

• Misisipi.

• Misuri.

• Montana.

• Nebraska.

• Nevada.

• Nueva Jersey.

• Nueva York.

• Nuevo Hampshire.

• Nuevo México.

• Ohio.

• Oklahoma.

• Oregón.

• Pensilvania.

• Rhode Island.

• Tennessee.

• Texas.

• Utah.

• Vermont.

• Virginia.

• Virginia Occidental.

• Washington.

• Wisconsin.

• Wyoming.

• Inspect All Details: Please inspect all items carefully before purchasing them.

• Size: Customers are responsible to check their size. In order to avoid having the wrong size, please check our size chart.  No exchanges or returns are allowed for size differences.

WHY NO RETURNS OR EXCHANGES? YOU MAY ASK...

Because you do not want to wear clothes someone else wore, even if it is for just once.

We do not want to sell you clothes that someone else wore.

WE ACCEPT RETURNS FOR REFUND OR EXCHANGE FOR ITEMS DAMAGED IN TRANSIT.

• RETURNS 

Damaged products in transit will be refunded or exchanged at management's discretion. Luna By Body Shaping will cover return shipping on damaged products where applicable.    

REFUNDS

@LunabyBodyShape reserves the right to approve or reject a refund request.  The sender will receive a notification to confirm receipt of any returned items.  Items will be inspected and depending on the outcome of the inspection, the sender will be notified of the approval or rejection of their request.

• Approved requests will be processed as soon as possible via the sender's credit card, or the original method of payment.
• Senders of rejected refund requests can have their goods returned to them at their own expense, or choose to forfeit the items and any monetary values attached to the item.

Late or Overdue Refunds: There is often a time delay, before a processed refund is posted to your account, by a financial institution.  If you have an overdue refund pending, check with your Credit Card company, as well as your Bank, to check on the status of your refund.  If after checking with your Credit Card company and Bank, there is evidence that no transaction is pending, please contact us at lunabybodyshape@gmail.com

EXCHANGES

In the case where an item was damaged in transit, returns will be accepted up to 30 days from date of purchase.  We will replace the item for you, subject to product availability.  If the product is no longer available, a refund will be granted or an alternative item to the same value will be offered.  Where items are confirmed as damaged, and a replacements is available, @LunaByBodyShape will ship the replacement to you, at no extra charge. 

SHIPPING

NB: Don't forget to contact us, before returning any items to us.

• All returns, refunds and exchanges should be clearly marked and sent to: 1016 NW 87th Ave, Miami FL 33172.  (Please don't forget to state whether the item you are sending is for refund or exchange.)
• Unless specifically stated otherwise, all shipping costs for returns, refunds and exchanges are for your account.  Shipping costs are non-refundable. 
• Please include paid, self-addressed packaging along with your return, so that we can ship any applicable items back to you.  If Items are received without paid, self-addressed packaging, LUnabyBodyShape will be unable to ship anything back to you. 

GENERAL

It is our goal to provide all our clients with a great quality product and service excellence.  In this vain, we will do our utmost to process all returns and requests as quickly and efficiently as possible.  Please bear in mind that depending on where you are situated, returns and exchanges may take time to reach you, so we do ask for your patience in this regard.